Agreement to Terms
These Terms of Service ("Terms") are a binding agreement between you and Bridgebound Studio ("Dial8," "we," "our," or "us") governing your access to and use of the Dial8 website, web application, desktop application, and related services (collectively, the "Service").
By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which describes how we collect and use your data and is incorporated into these Terms by reference. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
The Service
Dial8 is a workspace that combines meeting capture and transcription, project and task management, email and calendar integration, and CRM features, assisted by artificial intelligence. Features vary by plan and platform, and we may add, change, or remove features over time. Where a change materially reduces the core functionality of a paid plan, we will provide reasonable advance notice.
Accounts & Eligibility
You must be at least 16 years old to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate registration information and to notify us promptly at liam@dial8.ai of any unauthorized use of your account.
Subscriptions, Billing & Cancellation
Plans and payment
Paid features of the Service are offered as subscriptions billed in advance on a recurring basis (for example, monthly or annually). Prices, plan limits, and included features are described on our pricing page and are presented, including the renewal price and billing frequency, before you subscribe. Payments are processed by our third-party payment processor (Stripe); we do not store your full payment card details.
Free trials
If your plan includes a free trial, we will tell you the trial length and the price you will be charged when the trial ends before you start the trial. You can cancel at any time during the trial to avoid being charged.
Automatic renewal
Unless you cancel before the end of the current billing period, your subscription automatically renews for successive periods of the same length at the then-current price, and your payment method on file is charged at the start of each renewal period. For annual (or longer) subscriptions, we will send a reminder email to the address on your account before the renewal date, with instructions for how to cancel.
Cancellation — as easy as signing up
You can cancel your subscription at any time, online, in the same way you signed up: go to Settings → Billing in the app (or visit dial8.ai/account/settings/billing) and choose Cancel. No phone call, email, or chat with support is required. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. Except where required by law, fees already paid are non-refundable, but if you believe you were charged in error, contact us and we will make it right.
Price changes
If we change subscription prices, the new price applies from your next renewal, and we will notify you by email at least 30 days before it takes effect so you can cancel first if you choose.
Recording Consent & Compliance
The Service can capture and transcribe meetings and conversations. Laws about recording conversations vary by jurisdiction, and many require the consent of all participants. You are solely responsible for complying with all applicable laws when recording, including obtaining any required consent from every participant before a recording begins. You represent that you will only record conversations where you have the legal right to do so. We are not responsible for your failure to obtain required consents.
Your Content
You own your content
"Your Content" means everything you upload to or create in the Service — recordings, transcripts, notes, documents, tasks, emails, contacts, and files. You retain all ownership rights in Your Content. We claim no ownership over it.
License to operate the Service
You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as needed to provide, secure, and improve the Service for you (including processing it with the AI features described below), and for no other purpose. This license ends when Your Content is deleted from the Service.
Deletion of your content
You can delete Your Content (including uploaded recordings and files) within the app at any time, and you can request deletion of your account and all associated content by contacting us. When you delete content or your account, we delete Your Content from our production systems within 30 days, and from backups within 90 days, except where we are legally required to retain it. Deleted content is not kept for any other purpose.
Your responsibilities
You are responsible for Your Content, including having the rights necessary to upload it and ensuring it does not violate the law or these Terms.
AI Features
How AI is used
The Service uses artificial intelligence — including third-party AI providers such as Anthropic (language models) and Deepgram (speech-to-text) — to transcribe recordings, summarize meetings, extract action items, draft emails, and power the assistant. Your Content is sent to these providers only as needed to deliver these features, under agreements that restrict how they may use it. We do not use Your Content to train generalized AI models, and our providers are contractually prohibited from doing so with data we send them. See our Privacy Policy for details.
AI output may be wrong
AI-generated output — transcripts, summaries, extracted tasks, drafts, and assistant responses — is generated automatically and may be inaccurate, incomplete, or misleading. You are responsible for reviewing AI output before relying on it or sending it to others. AI output is not professional advice of any kind, including legal, medical, financial, or mental-health advice.
Not for emergencies or crisis support
The Service and its AI assistant are productivity tools. They are not designed to provide crisis intervention, counseling, or emergency services, and must not be relied on for them. If you or someone else may be in danger or experiencing thoughts of self-harm or suicide, stop using the Service and contact emergency services or a crisis line immediately — in the US, call or text 988 (Suicide & Crisis Lifeline); elsewhere, you can find local helplines at findahelpline.com.
Acceptable Use
You agree not to, and not to permit others to:
- -Use the Service to violate any law, including recording, privacy, wiretap, anti-spam (e.g., CAN-SPAM), or data-protection laws
- -Record any person without consent where consent is required by law
- -Upload content that is unlawful, infringing, or that you lack rights to use
- -Send unsolicited bulk email or deceptive messages through connected email accounts
- -Probe, scan, or breach the Service's security, or access another user's account or data without authorization
- -Reverse engineer, scrape, resell, or sublicense the Service, or use it to build a competing product
- -Use the AI features to generate content that is harmful, deceptive, or abusive, or attempt to circumvent their safety measures
- -Interfere with or disrupt the integrity or performance of the Service
We may suspend or terminate accounts that violate this section, with notice where practicable.
Third-Party Services
The Service integrates with third-party services and is built on third-party infrastructure — for example Google and Microsoft (email and calendar sync via OAuth), Stripe (payments), Supabase (database and storage), Vercel (hosting), Deepgram (transcription), and Anthropic (AI). Your use of a third-party service through Dial8 is also subject to that service's own terms and privacy policy. The third parties that process your data on our behalf, and what they receive, are listed in our Privacy Policy. We are not responsible for third-party services we do not control, and an outage or policy change by a provider may affect features that depend on it.
Intellectual Property
The Service — including its software, design, and branding, but excluding Your Content — is owned by Bridgebound Studio and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. Open-source components we publish are licensed under their respective open-source licenses.
Feedback & Testimonials
If you send us feedback or suggestions, you grant us the right to use them without restriction or compensation. We only publish genuine reviews and testimonials from real users, we do not fabricate or purchase testimonials, and we will only attribute a testimonial to you by name with your consent. If we ever offer an incentive for a review, we require the connection to be disclosed and never condition it on the review being positive.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US $100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, YOUR PAYMENT OBLIGATIONS, OR EITHER PARTY'S WILLFUL MISCONDUCT.
You agree to indemnify us against third-party claims arising from Your Content, your violation of these Terms, or your violation of law — including recording without required consent.
Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will give you reasonable notice and, for prepaid periods, a pro-rata refund). Upon termination, you may export Your Content for 30 days, after which we delete it as described in the "Your Content" section. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and dispute terms) do survive.
Disputes & Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Before filing a claim, you agree to contact us at liam@dial8.ai and give us 30 days to work with you to resolve the dispute informally. Any dispute not resolved informally will be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association, except that either party may bring qualifying claims in small-claims court or seek injunctive relief for intellectual-property misuse in court.
You and Dial8 each waive the right to a jury trial and to participate in a class action.
You may opt out of arbitration by emailing liam@dial8.ai within 30 days of first accepting these Terms. Nothing in this section limits rights you have under the consumer-protection laws of your place of residence that cannot be waived by contract.
General Terms
- -Changes to these Terms: We may update these Terms from time to time. For material changes we will notify you (for example by email or in-app notice) at least 30 days before they take effect. If you continue using the Service after the effective date, the updated Terms apply; if you do not agree, cancel before then.
- -Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
- -Severability & waiver: If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver of it.
- -Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- -Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control.
- -Export & sanctions: You may not use the Service in violation of applicable export-control or sanctions laws.
Contact Us
Questions about these Terms? Contact us at: